Our refund policy has been devised to define the situations under which WEBSTROKES
TECHNOLOGIES will provide a refund, the procedure for claiming a refund and the
responsibility of WEBSTROKES TECHNOLOGIES in circumstances resulting in such a claim.
By registering for any of our services you are declaring that you accept and agree with all
the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify
the clients about our website updates or to look into the problem with their request. In
case you do not want to receive any email from us in the future, please inform us by writing
in to us either through e-mail or letter.
Coverage & Scope
Our refund policy covers the refunds by WEBSTROKES
TECHNOLOGIES and/or a website owned and managed by
WEBSTROKES TECHNOLOGIES a creative digital agency
India.
This policy does not have any application for companies
which are not owned or controlled by WEBSTROKES
TECHNOLOGIES or for persons not employed or managed
by WEBSTROKES TECHNOLOGIES. This includes any third
party service and / or product providers bound by
contract and also, any third-party websites to which
WEBSTROKES TECHNOLOGIES’s website link.
Filing a Complaint
At WEBSTROKES TECHNOLOGIES a creative digital agency
India we take every project with the final product in sight.
It is as much our responsibility as the client’s. So, we
believe that every effort should be made to reach a
solution that is fully acceptable reciprocally in case of any
situation where dissatisfaction related to services comes.
Only when things are completely out of hand that refund
should be considered.
Our final aim is to come to a mutually acceptable solution.
Even then if for some reason you are not satisfied and
think about going for a refund claim, it is our request that
you take out a few precious minutes to write to us at
info@webstrokes.in for a final dialogue prior to requesting
a refund.
Only if we are unable to reach a common ground with you
after talks should a refund claim be filed.
Eligibility for refund
At WEBSTROKES TECHNOLOGIES a creative digital agency India every project is important
to us and we make sure that we handle each project with utmost care and professionalism.
Our aim is to provide the results as per the terms and conditions of the proposal. However,
despite every measure if the client is not satisfied with the results and chooses to go for the
dispute resolution process, we consider refund requests as per the following program in
which our services and refund policy related to each service is very clearly listed:
Website
Delivery Time
Full refund: In cases where the project has not been
started or if the initial design style has not been approved.
The Full Refund policy will initiate after receive the
upfront payment date and will take 180 Days to refund the
amount.
Partial refund: If there is a failure to deliver as per our
delivery policy after the approval of the initial design style.
The partial refund will be in proportion to the work
completed.
No refunds: If the project has been completed and
uploaded on the server.
Logo design / brochure design
Full refund: In cases where the project has not been
started or if the initial design style has not been approved.
Partial refund: If there is a failure to deliver as per our
delivery policy after the approval of the initial design style.
The partial refund will be in proportion to the work
completed.
No refunds: If the project has been completed and
uploaded on the server.
Web programming
Full refund: If the project has not been initiated.
There is an agreement for every web programming
project. However, if there is no agreement and no clear
discussion of refund policy, the following delivery policy
will hold true.
Partial refund will be issued as per the judgement of the
service provider if we fail to complete the project in
accordance with the delivery policy and contract of
agreement. The amount will be calculated by
WEBSTROKES TECHNOLOGIES taking into account the
proportion of the project completed and the proportion
yet to be completed as per the pre-defined scope of the
project.
Dedicated Hiring (Offshore staffing solution)
NOTE: WEBSTROKES TECHNOLOGIES’s delivery commitment is subject to:
Full refund: If the project has not been initiated by the
programmer/ designer/ content writer/ SEO expert or
any other resource and/or staff.
Proportionate refund: In accordance with the amount of
work done till the time client decides to cancel the order.
No refund: For the time that the services have already
been provided. If the client is not satisfied with any level of
work, he must immediately bring it to the notice of our
project manager and ask for any discounts for the work
loss. Any negotiations at a later date will not be
entertained.
Applicability of the Delivery Policy
NOTE: WEBSTROKES TECHNOLOGIES’s delivery commitment is subject to:
A project is not taken to be void unless the agreed upon
payments are clear.
Refund policy is not applicable if the required information
for the successful completion of the project is not given to
us at proper time. If there is delay or failure in completion
of the project due to improper communication from client,
it cannot be attributed to WEBSTROKES TECHNOLOGIES.
If the information provided by the client is incomplete
and/or complete information regarding the project is not
provided at the initiation of the project, WEBSTROKES
TECHNOLOGIES is not liable to follow its delivery or
refund commitments.
There is no provision for compensation for the delay of
delivery under any conditions, until and unless there is an
agreement signed with a penalty clause for delay in
delivery.
Limitation of Liability
WEBSTROKES TECHNOLOGIES’s liability is bound by the value of the chunk of the project
(as per our proposal) which remains incomplete at a given point point of time.
WEBSTROKES TECHNOLOGIES is not obligated for losses due to the services provided/ not
provided or the delay in the same at any point of time. The liability to refund holds only if
the project has been cancelled by the client and such cancellation has been communicated
to WEBSTROKES TECHNOLOGIES in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of
cancellation and will be brought about using the method of payment agreed upon in the
beginning of the project ie; refund by check or refund by credit card.
And The full refunds will be processed and mailed within 50 business days of the date of
cancellation and will be brought about using the method of payment agreed upon in the
beginning of the project ie; refund by check or refund by credit card.
Changes
WEBSTROKES TECHNOLOGIES may at any time, without prior notice under its sole
discretion, amend this policy from time to time. You are therefore requested to review this
policy periodically. Your continued use of WEBSTROKES TECHNOLOGIES website after any
such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e–mail us
at info@webstrokes.in